1. Why Suggestion Schemes Fail
From JENNI (UK)
A suggestion scheme is good a way to capture and review ideas. But, it is a flawed method, at least in its raw form. Most suggestion schemes fail after about 12-18 months. There two main reasons:
- Failure to reply to contributors puts people off making suggestions a second time.
- “Your” interests are not the same as “mine” eg company and employee.
- Too Many Ideas and Poor Processes.
- Lack of Transparency.
- Overwhelmed Managers.
- Irrelevant to Organisational Needs.
2 Avoiding the proverbial Suggestion Box on the wall
From ISDA (UK)
We all know that employee suggestion schemes are not a new concept, and we also remember the failed "suggestion box on the wall" of yesteryear - be careful you don't implement the modern equivalent with poor suggestion scheme software! Next Generation schemes tap into the benefits latent in the organization by avoiding these pitfalls:
Lack of Top Management support.
Poor Employee motivation, because suggestions get lost under Administrator overload and don't get implemented.
Poor communication about progress to the Suggestor.
Failure to manage the evaluation of suggestions
Failure to recognize the contribution for suggestions.
3 What to do with Suggestion Schemes - No Wait!
From Peter A Hunter
To make the suggestion box fail is easy, there are two things.
- The first is, Tell people to use the suggestion scheme.
- The second is, Don’t give any feedback.
To make the suggestion scheme succeed.
- Don’t tell people to use it and
- Always give feedback.